Frequently Asked Questions

General questions

The Cominar gift card allows you to buy products and services from participating stores and restaurants in one of our 18 shopping centres across the province of Québec. View our list of shopping centres.

You can buy a Cominar gift card in one of our 18 shopping centres. View our list of shopping centres.

You can also buy a Cominar gift card online. Note that eGift cards must be exchanged for a plastic gift card in one of our shopping centres. Recipients must present their eGift cards at one of our Guest Services information desks or the area designated for this purpose in our shopping centres.

The cardholder must give the agent a print version of the electronic gift card, which includes a code.

You can use Cominar’s gift card to buy products and services in most stores and restaurants located in Cominar’s shopping centres. However, there may be some exceptions. View our list of participating stores and restaurants.

Yes, you can use a Cominar gift card in any one of our shopping centres and in more than one participating stores and restaurants.

Buying a gift card

A $2.50 fee (plus applicable taxes) will be deducted on a monthly basis from your gift card 16 months after its activation date. Before the end of the 14th month, you can request to have the 16th-month period extended to 19 months.

If you buy the gift card at a shopping centre, the activation date starts on the purchase date.

If you buy the gift card online, the activation date starts on the purchase date. There are no delivery fees.

If you buy a plastic gift card online, the activation date starts on the purchase date and you must pay the delivery fees.

Plastic gift cards: You cannot cancel a plastic gift card order.

eGift cards: If your recipient did not accept your gift card yet, you can cancel your order by contacting our Customer Service team.

Plastic gift cards can be paid by cash, debit card, Visa or MasterCard. Personal cheques are not accepted. Cash is accepted for purchases of $500 or less.

Purchses of over $500 must be made with a debit or credit card.

A photo ID will be required for all purchases of $500 or more. In addition, the following information must be provided to the Guest Services agent: the first name, last name, address and telephone number of the person buying the gift card.

eGift cards can be paid by debit or credit card.

The maximum amount per gift card is $500 and the maximum amount for a gift card purchased in a shopping centre by an individual is $1000. The limit for corporate orders is $3000.

The maximum amount per gift card is $500 and the maximum amount of an online purchase is $500 per transaction.

Gift cards purchased at our shopping centres are available in denominations between $5 and $500.

Gift cards (eGift cards and plastic gift cards) are available in denominations between $25 and $500.

Our gift cards have no expiry dates or additional fees that are required the moment you use them. However, please review the section entitled “Buying a gift card.”

No. Gift cards must be used in a participating store or restaurant located in one of Cominar’s 18 shopping centres.

Delivery

eGift cards are delivered by email.

For plastic gift cards, you have two choices. You can opt for regular or express delivery. For express delivery, you can choose between one or two days.

Once your gift card has been sent, you will receive a confirmation email. If you chose express delivery, you will receive a tracking number to view your order’s status.

Gift cards can be delivered to any mailing address in Canada.

eGift cards will be sent by email on the delivery date you choose; only under special circumstances will there be delays in processing times. Most eGift cards will be delivered within the hour in which they were purchased. For any other deliveries, eGift cards will be sent on the morning of the date you requested.

Plastic gift card deliveries depend on the delivery method you choose. They are usually sent out in one to two business days. Once the gift cards are sent out, you will receive a confirmation email that your order has shipped.

If you chose regular delivery, Canada Post will normally deliver it within three business days.

If you chose express delivery, it will be delivered the next day or within two business days, based on your selection.

If you chose express delivery, you will receive a tracking number to view your order’s status.

Cominar’s gift cards can be delivered across Canada.

Yes, we can send your order to any commercial or residential address in Canada—even if it differs from the billing address.

No. Plastic gift cards that are ordered online cannot be picked up in a shopping centre. However, you can buy a gift card in any one of our 18 shopping centres during opening hours.

Plastic gift cards will be inserted into a gift card sleeve. Your recipient will be able to view the gift card’s amount and your personal message.

eGift cards are sent by email. On the delivery date, a message, which includes a link to redeem the gift card, is sent to your recipient. The link in the email sends your recipient to a page that displays the eGift card you created (including the style you chose, the recipient’s name and personal message), its value and code number. This page also features simple instructions to exchange or print out the eGift card to exchange it at one of our shopping centres.

Cominar uses the best practices in the industry to ensure that eGift cards are sent to the right addresses. However, these emails may be considered as spam. Gift card emails may also remain unnoticed by recipients. You will receive an email that will confirm the eGift card was received and viewed. If an eGift is not viewed within 15 days after delivery, you will receive an email that will provide you with options to resolve the issue.

You will receive an email confirmation and message, which will notify you that the eGift card has been viewed. If an eGift card has not been viewed within 15 days of delivery, you will receive an email, which will provide you with options to resolve the issue. You can also contact our Customer Service team. Use the order number found in the confirmation email to determine whether or not the recipient received his or her eGift card.

Our sophisticated platform protects you from fraud; however, make sure to protect your eGift card. If someone copies your gift card and uses the entire amount, your print copy no longer has any value. Regardless of the number of copies, the amount on your eGift card is linked to the gift card’s number. If this number is used for a purchase, the amount of the purchase is deducted from the gift card’s balance. If you think someone has copied or stolen your gift card, please immediately contact our Customer Service team. We will send you a new eGift card that corresponds to the unused amount on your original card.

Security and reliability

All personal and financial information is transmitted by HTTPS connections, which use the SSL protocol. This is a highly sophisticated technology for online purchases. Your preferred web browser sends all personal and financial transactions by SSL. Purchases of Cominar’s gift cards meet PCI standards. Contact our Customer Service team for more information.

Your eGift card has a monetary value; please keep it in a safe place. If you lose your printed eGift card, contact our Customer Service team or nearest Cominar shopping centre. If your eGift card has not been used or if a balance remains, we will cancel the original gift card and send you a new eGift card with the corresponding value.

CashStar is a Maine-based company specializing in eGift Cards that allow consumers and businesses to securely send gift cards over the internet. Key personnel have played critical roles in technology and payments for such companies as American Express, Blackhawk Network, inComm, CoinStar, Wright Express, IBM, Hewlett-Packard, and L.L. Bean. CashStar is a sister company to Coupons, Inc., the successful online coupon technology and marketing company. CashStar’s focus is on developing a secure payment technology platform and service dedicated to bridging the digital and physical divide. CashStar is fully PCI compliant.